Substitution Policy

In some situations, a substitution may be necessary in order to fulfill your order. Information about what that entails can be found below.

Substitutions

All of our posies and bouquets are made fresh to order, using the best seasonal flowers and foliage we have available on the day.

For our themed arrangements, such as the Smeg, Casper, or Camaro bouquets, the colouring, style, and value of the arrangment will be the same as what is pictured on our website, although the actual blooms used may differ. For any product labelled ‘Florist’s Choice’, such as our Hat Box Posies, the flowers received will not be the same as what is pictured. You can read more about this down below.

Due to their seasonal nature, we cannot guarantee that certain flowers will be available at any given time. Because of this, a substitution may sometimes be necessary in order to fulfill your order. In the event of a substitution, The Lost Flower Shed will take reasonable care to maintain the style, theme and colouring of each arrangement. We will always use flowers of equal or greater value.

Please note that our products may become unavailable at any given time. This is especially true around holidays such as Valentines or Mother’s day. We apologise for any inconvenience this may cause. While we do our best to ensure our website accurately represents our current stock levels, occasionally we may sell out of an item before we get a chance to update the website. If any part of your order should be out of stock, we will contact you to arrange a substitution or refund. If we are unable to reach you before your order is dispatched, we will replace the item with another similar item of equal value.

Due to ongoing COVID-19 supply chain issues, the packaging of your order may vary from what is pictured. This might mean a different colour of box or bag, or the use of tissue instead of wood wool. Regardless, you can rest assured that your order will be packaged beautifully and securely.

What we mean when we say 'Florist's Choice'

Some products available on our website, such as our Hat Box Posies and certain gift bundles, contain ‘Florist’s Choice’ arrangements.

All florist’s choice arrangements are custom made to order, and could include any flowers in any colour, style, or theme. The pictures we include on our website are for display purposes only. The flowers you receive will not be the same as what is pictured.

However, all florist’s choice arrangements are created using only the freshest flowers, to the same high standard that our customers know to expect. No matter the contents of any one arrangement, the value will still be the same as what is specified on our website.