Flower Delivery
Information

Our Auckland flower delivery service is available Monday to Saturday. Scroll down for more detailed information about our delivery zones.

More Information

Pricing

Our delivery charges range from NZ$15.00 for standard delivery, to NZ$25.00 for rural addresses. We also offer free store pick-up for all online orders.

Local Delivery

Same-day delivery is available online to our local Silverdale/Hibiscus Coast area (not including rural addresses).

This covers the following Auckland post codes: 0930, 0931, 0932, 0992, 0993, and 0794.

Not sure what your post code is? You can find out on the NZ Post website.

All orders for same-day delivery must be placed before 02:00pm. We deliver to these areas Monday to Friday.

Auckland-wide / Rural Delivery

Next-day delivery is available online to Auckland addresses outside of our local area, from the North Shore to Papakura. The cut-off time for next day Auckland-wide delivery is 05:00pm. We deliver to these areas Tuesday-Friday.

Need same-day delivery? Give us a call on 0800 700 987 and we’ll see what we can do.

Why do we have a cut-off time?
Our couriers come first thing in the morning to pick up our deliveries for the day, so we need to get the orders ready the night before. This is why we have an order cut-off time of 05:00pm (our closing time).

Why don’t we deliver on Mondays?
We go to the flower auction in Mt Wellington on Monday mornings. This means that we miss the morning courier run to the city and outer areas.

Delivery Times

Orders to residential addresses will be delivered between 9:00am and 6:00pm on your chosen delivery date. Orders to business addresses will be delivered before 5:00pm. Please indicate whether you are delivering to a business address by including the business name at checkout.

We cannot guarantee a more specific delivery timeframe than this. If you do have a time-sensitive delivery, please place your order over the phone. PLEASE DO NOT just write a delivery time in the address section at checkout. Thanks for your understanding.

Saturday delivery is only available to our local area at this stage. If you have any further questions about our flower delivery service, more information can be found in our Delivery Terms & Conditions.

Problems With Delivery

If there are any problems with your delivery – e.g. damaged or non-delivered items, please contact us immediately. We will open an investigation with our courier and get you a replacement. More information can be found in our Delivery Terms & Conditions.

Address Checker

While we do offer an Auckland-wide delivery service, there are still some rural areas that our couriers just don’t go to. Enter your delivery postcode in the box below to check it.

Delivery Terms & Conditions

By ordering flowers or gifts for delivery through our website, you agree to be bound by the following Terms and Conditions;

If the recipient is not home at the time of delivery, our courier will leave the flowers in what they deem to be a safe location, as well as a calling card detailing when and where the flowers were left.
Should our delivery person deem that there is no safe place to leave the flowers, (e.g. no dry space in winter or no shady place in summer) the flowers will be returned to our store to await re-delivery. We will contact you if this occurs.
If our courier cannot gain access to a property (e.g. locked gate, dog, apartment building, etc.) then they will either leave the delivery in a safe location as above, or return the flowers to our store. We will contact you if this occurs.

Should the flowers need to be redirected or redelivered, all additional costs will be passed on to the customer. For this reason, please ensure that you provide us with a correct and complete delivery address at checkout.

Lost or Damaged Orders

Any claims for damages to deliveries or non-delivered items must be brought to us within 7 days of the delivery date, so that we can take things up with our courier company. Unfortunately we cannot accept claims made any later than this.

To lodge a claim, please contact us. The Lost Flower Shed reserves the right to investigate the claim, and to attempt a re-delivery before offering a refund. If the re-delivery attempt fails, we will then offer a full refund.

Cancellations

Should you wish to cancel an order, you must do so before the order has left with our courier for delivery. To cancel an order, please call us on 0800 700 987. More information about order cancellations can be found in our Refund Policy.