The best way to reach us is by phone on 0800 700 987, or by sending an email to anna@thelostflowershed.co.nz. More information can be found on our Contact Us page.

Please note that you may not be able to reach us outside of our opening hours. We are open weekdays from 9:30am to 5:00pm, and Saturdays 9:00am to 12:00pm. 

Our shop address is 2083 East Coast Road, Silverdale.

We’re about 5 minutes from the Silverdale Pak’nSave, with plenty of easy access off-street parking. There’s a sign out on the roadside, so you’ll be able to spot us no matter which direction you’re coming from. Click here to get directions from Google Maps.

We are open weekdays from 9:30am to 5:00pm, and Saturdays 9:00am to 12:00pm.

We sure do!

We deliver across the Auckland metropolitan area, from Hatfields Beach in the north to Papakura in the south, and west as far as Massey. Some rural/outer areas are excluded. To check we can deliver your order, type your delivery postcode into the box below:

Not sure what your delivery postcode is? Click here to find out on the NZ Post website.

We charge a flat rate of $15 for delivery to urban addresses, and charges range from $15 to $30 for delivery to rural addresses. You can choose your delivery date at checkout. More information can be found on our Flower Delivery Information page.

Changes in COVID-19 alert levels can impact our ability to deliver. For up-to-date information about deliveries under the current alert level, click here.

Whether or not we can commit to an exact delivery time is determined on a case-by-case basis and therefore this option is not available through our website. If you have a time-specific or particularly urgent order, please call our shop on 0800 700 987 so that we can organise this for you.

Otherwise, all orders to residential addresses will be delivered before 6:00pm on your chosen delivery date. Orders to business addresses will be delivered before 5:00pm. Please indicate whether you are delivering to a business address by including the business name at checkout.

If you write a delivery time in the ‘Special Instructions’ box at checkout without checking with us first, there is no guarantee that your request will be met.

Changes in COVID-19 alert levels can impact our ability to deliver. For more information about deliveries under the current alert level, click here.

Short answer: No, not unless it’s directly specified in the product description.

For our themed arrangements, such as the Smeg, Casper, or Camaro bouquets, the colouring, style, and value of the arrangement you receive will be the same as what is specified in the product description, although the exact flowers and foliage used may differ from what is shown in the picture.

For any product labelled ‘Florist’s Choice’, such as our Hat Box Posies and most Gift Bundles, the flowers you receive will not be the same as what is pictured. All florist’s choice arrangements are custom made to order and could include any flowers or foliage in any colour or style. However, the value of the arrangement will still be the same.

You can read more about this in our Terms & Conditions. 

Generally speaking, a posy contains shorter-stemmed blooms and is quite rounded and compact in shape, whereas a bouquet has longer stems and is more ‘loose’ in construction. The difference between the two lies more in shape and construction rather than actual size or quantity of flowers.