Frequently Asked Questions

Got a question about our website, products, or services? We’ve answered our most frequently asked questions down below.

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General Queries

We are open weekdays from 9:30am to 5:00pm, and Saturdays from 9:30am to 12:00pm. We are closed on Sundays and public holidays.

More information about our opening hours, including special hours for public holidays, can be found on our Contact Us page.

Our shop address is 2083 East Coast Road, Silverdale.

We are about 5 minutes from the Silverdale shops, with plenty of easy-access off-street parking.

Click here to get directions from Google Maps.

The best way to contact us is by phone on 0800 700 987. Additional contact information can be found on our Contact Us page.

Please note that we may not be available to take your call outside of our opening hours. 

Product Queries

To get the most out of your flowers, we recommend following these steps:

  1. First, remove your flowers from their packaging. Re-cut the stems at an angle, about 2cm away from the ends.
  2. Next, fill a clean vase with cool water. Remove any foliage that may end up underwater and place your flowers in the vase.
  3. Finally, try to keep your flowers out of direct sunlight and away from sources of heat such as fireplaces or heaters. Avoid placing them near fresh fruit. Enjoy!

All our floral arrangements are made fresh to order, using the best seasonal flowers and foliage we have available on the day.

For our themed arrangements, such as the SmegCasper, or Camaro bouquets, the colouring, style, and value of the arrangement will be the same as what is pictured, although the actual blooms used may differ.

For any product labelled ‘Florist’s Choice’, such as our Hat Box Posies, the flowers received will not be the same as what is pictured. However, the value will still be the same.

You can read more about this in our Substitution Policy

Generally speaking, a posy contains shorter-stemmed blooms and is more rounded and compact in shape, whereas a bouquet uses longer stemmed blooms and is more loose in construction.

The difference between the two lies more in shape and construction rather than actual size or quantity of flowers.

If there is a genuine problem with your order, please let us know as soon as possible. We will gladly replace or refund any faulty items; however, we reserve the right to investigate any claims.

More information can be found in our Refund Policy.

Delivery Queries

We sure do!

We offer Auckland-wide delivery, from Hatfields Beach in the north to Papakura in the south. Delivery costs $15 for urban addresses, and ranges from $20 – $25 for rural.

Unfortunately, there are some outer areas that the floral couriers do not deliver to. To check we can deliver to your area, enter your post code in the box below:

More information can be found on our Flower Delivery Information page.

You can choose your delivery date at checkout.

All orders to residential addresses will be delivered between 9:00am and 6:00pm on your chosen delivery date. Orders to business addresses will be delivered before 5:00pm. Please indicate whether you are delivering to a business address by including the business name at checkout.

Unfortunately, we do not take orders for time-specific deliveries through our website.

If you do have an urgent or time-sensitive order, please call us on 0800 700 987.  The more notice you can give us, the better, as we will need to organise a separate courier run for you. Additional delivery charges may apply.

If there are any problems with your delivery – e.g. damaged or non-delivered items, please contact us immediately. We will open an investigation with our courier and get you a replacement. More information can be found in our Delivery Terms & Conditions.

We do not deliver to any Managed Isolation & Quarantine (MIQ) facilites, regardless of the current alert level. Please be respectful of this. We have a list of facilities throughout Auckland, and we will know whether the delivery address you enter into the website is for a MIQ facility or not.

Contactless delivery will resume automatically under alert level 2 or higher. We will not deliver to hospitals or resthomes under alert level 2 or higher.

Checkout Queries

If you do not see an option for delivery, it means that we do not deliver to the address you have entered.

We deliver fresh flowers and gifts throughout Auckland only, from Hatfields Beach in the north to Papakura in the south. We do not offer NZ-wide or international delivery at this stage. We do not deliver to PO Boxes.

Check your post code

You can check if we deliver to your area by entering your post code in the box below.

Uncheck the box next to ‘Order for Delivery?’ on the checkout page.

If a delivery date is greyed-out and you cannot click on it, then delivery is not available on that date.

There are a number of reasons why this may happen; we might be closed, fully booked, or our order cut-off time may have already passed. You can read more about our opening hours and cut-off times on our Delivery Information page.

We do not take orders for time-specific deliveries through our website.

If you do have an urgent or time-sensitive order, please call us on 0800 700 987.  The more notice you can give us, the better, as we will need to organise a separate courier run for you. Additional delivery charges may apply. More information as to why this is can be found on our Delivery Information page.

Uncheck the box next to ‘Order for Delivery?’ on the checkout page.

Wedding Flower Queries

The sooner you contact us the better, especially if your wedding will be taking place during the busy summer period. Six or more months prior to your wedding date is best, however we can work to a shorter timeframe if necessary.

We do not take bookings more than 18 months in advance.

This is a question that always puts us on the spot, as every wedding is different.

For information about our base-level pricing, we recommend you have a read through our Wedding Flowers Pricing Guide. Once you have read through the guide you can submit a quote request and we will get in touch to arrange a consultation.

Please note that the pricing listed on the aforementioned page is intended as indicative only. Actual pricing will vary based on your own personal specifications.

We get this one a lot.

We understand that wedding flowers seem expensive, especially when compared to what you have probably spent on a quick bunch from the supermarket, a florist, or even us in the past.

It is important to remember that when it comes to wedding flowers you are not just purchasing a product, but also ordering a service.

From the initial consultation and early design stages, through to ordering and preparing the flowers, and constructing the final product – not to mention all the logistics involved in this process – wedding orders take a great deal of time, labour, thought, and care on our end.

It is also worth noting that the flowers you see on Pinterest, Instagram, and in magazines are typically premium blooms. Popular high-end flowers such as dahlias, roses, proteas, and peonies can carry a price-tag of $5 to $15 wholesale per stem. If you want your flowers to look exactly like that beautiful Pinterest photo, chances are it is going to set your back.

There’s a great blog post by Australian florist Jodie McGregor that goes into more detail about what determines the price of wedding flowers, click here to read it.

We have a range of vintage-style vases available for hire, or, if you are looking to buy, we can also source brand-new vases and decor to perfectly match your style and theme.

Delivery and set-up are available for an additional fee, provided your venue is within our delivery area. If you need your flowers delivered and / or set up at your venue, make sure to let us know when you submit your quote request.

If you have ordered an item that requires professional set up, we will let you know during the quoting stage.

Otherwise, free pick-up is available from our shop in Silverdale.

Of course! We can provide flowers for almost any occasion, including weddings, funerals, graduation or awards ceremonies, parties, balls, fundraisers and more.

Check out our gallery page to take a look at some of our past work or click here to fill out a quote request form