Frequently Asked Questions

Got a question about our website, products, or services? We’ve answered our most frequently asked questions down below.

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General Queries

We are open weekdays from 9:30am to 5:00pm, and Saturdays from 9:00am to 12:00pm. We are closed on Sundays and public holidays.

More information about our opening hours, including special hours for public holidays, can be found on our Contact Us page.

Our opening hours may change during an increase in COVID-19 alert levels. For up to date information about our operations under the current alert level, click here.

Our shop address is 2083 East Coast Road, Silverdale.

We are about 5 minutes from the Silverdale Pak’nSave. We’ve got plenty of easy-access off-street parking.

Click here to get directions from Google Maps.

The best way to contact us is by phone on 0800 700 987. Additional contact information can be found on our Contact Us page.

Please note that we may not be available to take your call outside of our opening hours. 

Product Queries

To get the most out of your flowers, we recommend following these steps:

  1. First, remove your flowers from their packaging. Re-cut the stems at an angle, about 2cm away from the ends.
  2. Next, fill a clean vase with cool water. Remove any foliage that may end up underwater and place your flowers in the vase.
  3. Finally, try to keep your flowers out of direct sunlight and away from sources of heat such as fireplaces or heaters. Avoid placing them near fresh fruit. Enjoy!

All our floral arrangements are made fresh to order, using the best seasonal flowers and foliage we have available on the day.

For our themed arrangements, such as the SmegCasper, or Camaro bouquets, the colouring, style, and value of the arrangement will be the same as what is pictured, although the actual blooms used may differ.

For any product labelled ‘Florist’s Choice’, such as our Hat Box Posies, the flowers received will not be the same as what is pictured. However, the value will still be the same.

You can read more about this in our Substitution Policy

Generally speaking, a posy contains shorter-stemmed blooms and is more rounded and compact in shape, whereas a bouquet uses longer stemmed blooms and is more loose in construction.

The difference between the two lies more in shape and construction rather than actual size or quantity of flowers.

If there is a genuine problem with your order, please let us know as soon as possible. We will gladly replace or refund any faulty items; however, we reserve the right to investigate any claims.

More information can be found in our Refund Policy.

Delivery Queries

We sure do!

We offer Auckland-wide delivery, from Hatfields Beach in the north to Papakura in the south. Delivery costs $15 for urban addresses, and ranges from $20 – $25 for rural.

Unfortunately, there are some outer areas that the floral couriers do not deliver to. To check we can deliver to your area, enter your post code in the box below:

More information can be found on our Flower Delivery Information page.

Changes in COVID-19 alert levels can impact our ability to deliver. For more information about deliveries under the current alert level, click here.

You can choose your delivery date at checkout.

All orders to residential addresses will be delivered between 9:00am and 6:00pm on your chosen delivery date. Orders to business addresses will be delivered before 5:00pm. Please indicate whether you are delivering to a business address by including the business name at checkout.

Whether or not we can commit to an exact delivery time is determined on a case-by-case basis and therefore this option is not available through our website. If you have a time sensitive or particularly urgent order, please call our shop on 0800 700 987 so that we can organise this for you.

Warning: If you write a delivery time in the ‘Special Instructions’ box at checkout without confirming with us first, by proceeding with your order you acknowledge that there is no guarantee that your request will be met. This information is clearly stated in our terms and conditions.

If there are any problems with your delivery – e.g. damaged or non-delivered items, please contact us immediately. We will open an investigation with our courier and get you a replacement. More information can be found in our Delivery Terms & Conditions.

For up to date information about deliveries under the current alert level, click here.

We do not deliver to any Managed Isolation & Quarantine (MIQ) facilites, regardless of the current alert level. Please be respectful of this. We have a list of facilities throughout Auckland, and we will know whether the delivery address you give us is a MIQ facility or not.

Contactless delivery will resume automatically under alert level 2/orange light or higher. Unfortunately, we cannot deliver to hospitals or rest homes under alert level 2/orange light or higher. Some retirement villages do not allow deliveries after an increase in alert levels. Please make sure you check whether a facility is allowing deliveries before you place your order with us. You will not be refunded any delivery charges should we not be able to deliver your order.

Our floral couriers usually see a surge in delivery requests during Alert Level 3, this means that we have less control over what time your order will be delivered – however, we can guarantee that your order will be delivered on your chosen date. If you do have a time-specific delivery request, please call our store to order, making sure you give us plenty of advance notice, and we will see what we can do.

We only deliver flowers within Auckland, you can read more about our specific delivery zones here.

As for gifts and other items, we can deliver those elsewhere within New Zealand.

Our website has been set up specifically for Auckland flower deliveries (our main trade), so you won’t be able to place your order online. To order gifts for delivery outside of Auckland, send an email to anna@thelostflowershed.co.nz or ring our shop on 0800 700 987. Please note that these items will be sent via NZ post, so you will not be able to choose a specific delivery date as you normally would with our Auckland deliveries, which are sent via floral courier. 

Checkout Queries

If you do not see an option for delivery, it means that we do not deliver to the address you have entered.

We deliver fresh flowers and gifts throughout Auckland only, from Hatfields Beach in the north to Papakura in the south. Some rural areas are excluded. We do not offer NZ-wide or international delivery at this stage. We cannot deliver to PO Boxes.

Check your post code

You can check if we deliver to your area by entering your post code in the box below.

Uncheck the box next to ‘Order for Delivery?’ on the checkout page.

If a delivery date is greyed-out and you cannot click on it, then delivery is not available on that date.

There are a number of reasons why this may happen; we might be closed, fully booked, or our order cut-off time may have already passed. You can read more about our opening hours and cut-off times on our Delivery Information page.

Changes in alert levels can affect our ability to deliver flowers. For up date information about deliveries under the current alert level, click here.

We do not take orders for time-specific deliveries through our website.

If you do have an urgent or time-sensitive order, please call us on 0800 700 987.  The more notice you can give us, the better, as we will need to organise a separate courier run for you. Additional delivery charges may apply. More information as to why this is can be found on our Delivery Information page.

Uncheck the box next to ‘Order for Delivery?’ on the checkout page.

Wedding Flower Queries

The sooner you contact us the better, especially if your wedding will be taking place during the busy summer period. Six or more months prior to your wedding date is best, however we can work to a shorter timeframe if necessary.

Due to the uncertainties surrounding the COVID-19 pandemic, we currently do not take bookings more than 18 months in advance.

This is a question that always puts us on the spot, as every wedding is different.

For information about our base-level pricing, we recommend you have a read through our Wedding Flowers Pricing Guide. Once you have read through the guide you can submit a quote request and we will get in touch to arrange a consultation.

Please note that the pricing listed on the aforementioned page is intended as indicative only. Actual pricing will vary based on your own personal specifications.

We get this one a lot.

We understand that wedding flowers seem expensive when compared to what you have probably spent on a quick bunch of flowers from the supermarket, a florist, or even us in the past. However, it is important to remember that when it comes to wedding flowers you are not purchasing a product, you are ordering a service.

There is no conspiracy, no “automatic upcharge just because you mentioned a wedding” – wedding and event flowers cost more simply because they require more work. From the initial consultation and early design stages, through to ordering and preparing the flowers, constructing the final product, and setting up on the day – not to mention all the logistics involved in this process – wedding orders take a great deal of time, labour, planning, and care on our end, as do flowers for any other event.

Take your bridal bouquet, for example. While your everyday bouquet gets taken home to be placed in a vase, wedding bouquets need to be carefully styled to look right from all angles when being held, while also being sturdy enough in construction to keep their shape as they get jostled about in your hands. The flowers used in wedding bouquets also have to be incredibly fresh, as they need to last all day out of water.

Flowers are seasonal and as such prices can change drastically depending on the time of year. It is also worth noting that the flowers you see on Pinterest, Instagram, and in bridal magazines are typically premium blooms. Popular flowers such as peonies, roses, and proteas can carry a price-tag of up to $30 per stem – and even more if out of season. If you want your flowers to look exactly like that beautiful Pinterest photo, chances are it is going to set you back.

The best way to keep costs down is to be flexible, the more you can leave things up to us, the better we will be able to fit into your budget. Our base-level pricing is available here on our website, this should give you an idea of the minimum you can expect to pay. There’s also a great blog post by Australian florist Jodie McGregor that goes into more detail about what determines the price of wedding flowers, click here to read it.

We have a range of vintage-style vases available for hire, or, if you are looking to buy, we can also source brand-new vases and decor to perfectly match your style and theme.

Delivery and set-up are available for an additional fee, provided your venue is within our delivery area. If you need your flowers delivered and / or set up at your venue, make sure to let us know when you submit your quote request.

If you have ordered an item that requires professional set up, we will let you know during the quoting stage.

Otherwise, free pick-up is available from our shop in Silverdale.

Of course! We can provide flowers for almost any occasion, including weddings, funerals, graduation or awards ceremonies, parties, balls, fundraisers and more.

Check out our gallery page to take a look at some of our past work or click here to fill out a quote request form