The information we collect from you can be divided into two distinct categories; Device Information, and Order Information.
Each time you visit our website, certain information about your device is automatically shared with us. This includes details about your web browser, device type, time zone, and any cookies that are installed on your device. We also collect information about how you interact with our website; such as what pages or products you view, and what links you click on, etc.
We collect Device Information using the following methods:
Device information is kept completely anonymous, and cannot be used to identify you.
Each time you make a purchase through our website you provide us with what we refer to as Order Information. This includes your name, billing and/or delivery address, email address, phone number, and credit card type. Your credit card number, expiry, and security code, however, are not shared with us.
We use the Device Information we collect from you for mostly analytical purposes. By being able to see how our customers browse and interact with our site, we are able to improve and optimise our website for a better user experience.
We use the Order Information that we collect from you to fulfil any orders placed through our website. This includes processing your payment information, arranging delivery, and providing you with invoices and/or order confirmation emails.
Additionally, we may use this Order Information to:
In order for us to use your information as described above, we occasionally will share it with third-parties.
We use Google Analytics to collect and analyse your Device Information. Detailed information on how Google collects and stores your personal information can be found here. You can opt out of Google Analytics here.
We occasionally use Mailchimp to send out marketing and promotional emails. You can unsubscribe to these emails at any time by clicking on the link at the bottom of each email.
Finally, we may also share your Personal Data to comply with any lawful request for information we receive.
In accordance with the laws and regulations of New Zealand, we retain all customer purchase records for a minimum of seven years.
If you have an account on this website, or have left comments or reviews, you can request to receive an exported file of the personal data we hold about you, including any and all data you have provided to us. You can also request that we erase any personal data we hold about you. Please note that this does not include any data we are obliged to keep for administrative, legal or security purposes.
An up-to-date version of this policy will always be available here on this page. Your continued use of this website following any updates to this policy constitutes an agreement to those changes.